This website is operated by Horizon Printing & Graphics. Throughout the site, the terms “we”, “us” and “our” refer to Horizon Printing & Graphics. Horizon Printing & Graphics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Please read these terms and conditions carefully before purchasing any product.
These terms and conditions are applicable to all products ordered online. By ordering our products, you agree to our terms and conditions.
By placing an order, the client guarantees that:
i- He/She is at least 18 years of age.
ii- He/She is legally competent.
We accept following payment methods.
Visa Debit/Credit, Master Card, American Express and Bank transfer.
A full payment is taken from your card immediately once order is placed.
All card payments are subject to validity checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
We accept following file format.
Print Ready PDF, JPG, PNG
Please ensure all fonts are curved and images are embedded. All files need to be supplied with at least 3mm bleed all around, if files are supplied without the correct amount of bleed we will put a white border around the artwork for cutting purposes.
All artwork must be supplied in CMYK. If artwork is supplied in RGB, we will not be held responsible for differences in colour due to conversions from RGB to CMYK colour mode.
All designs and images must be minimum 300dpi resolution.
Horizon Printing & Graphics can not be held responsible for out-of-focus or distorted designs provided by the client.
We will send you a dispatch confirmation by email as soon as your order has been dispatched. This will include a tracking number of your parcel in order to track its progress.
We will deliver your order wherever you want (within UK Mainland). In this case it is important that you give the right address when placing an order. Please note it’s not possible to deliver an order to a P.O. Box.
You must notify us in writing within 7 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
Whether it’s a question about artwork, delivery, prices or having problem in placing an order, we’re only a quick phone call away.
Please call us on 0208 432 6140 to discuss your print requirements.
Please note our office opening hours are from 9:30am to 6pm, Monday to Friday.
Quantity Variation
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
Horizon Printing & Graphics requires any printing to be returned in full before agreeing to reprint. If Horizon Printing & Graphics deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
Nothing in these terms and conditions shall affect the rights of a consumer.
We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
Horizon Printing & Graphics will credit your account if we deem a refund should be made
If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
Refunds will take 3 to 4 working days to complete once we agreed to refund. This cannot be completed any faster.
Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
Right To Vary These Terms & Conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the terms and conditions in force at the time you place an order with us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).
