Terms & Conditions

This website is operated by Horizon Printing & Graphics. Throughout the site, the terms “we”, “us” and “our” refer to Horizon Printing & Graphics. Horizon Printing & Graphics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Please read these terms and conditions carefully before purchasing any product.


These terms and conditions are applicable to all products ordered online. By ordering our products, you agree to our terms and conditions.

Client’s Status

By placing an order, the client guarantees that:
i-  He/She is at least 18 years of age.
ii- He/She is legally competent.


We accept following payment methods.
Visa Debit/Credit, Master Card, American Express and Bank transfer.
A full payment is taken from your card immediately once order is placed.
All card payments are subject to validity checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.


Supplying Files

We accept following file format.
Print Ready PDF, JPG

Please ensure all fonts are curved and images are embedded. All files need to be supplied with at least 3mm bleed all around, if files are supplied without the correct amount of bleed we will put a white border around the artwork for cutting purposes.

All artwork must be supplied in CMYK. If artwork is supplied in RGB, we will not be held responsible for differences in colour due to conversions from RGB to CMYK colour mode.
All designs and images must be minimum 300dpi resolution.

Horizon Printing & Graphics can not be held responsible for out-of-focus or distorted designs provided by the client.



We will send you a dispatch confirmation by email as soon as your order has been dispatched. This will include a tracking number of your parcel in order to track its progress.

We will deliver your order wherever you want (within UK Mainland). In this case it is important that you give the right address when placing an order. Please note it's not possible to deliver an order to a P.O. Box.

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.


Cancellation and Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All of our products come personalized to our customers’ specification. As a result of which we are unable to accept returns until and unless goods are faulty or misdescribed.

Faulty Goods

If there is a problem with the goods please contact us as soon as possible to discuss the matter further.
If the goods are found to be faulty, you must notify us within 7 working days after delivery. You may reject them and claim a full refund. If the fault is found later on, or if you delay in making a complaint, you will still be entitled to a replacement. If a replacement is not available, you may claim a part or full refund of your money.

Please see Returns Process for further details.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.

Returns Process

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.


Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@horizonprint.co.uk.

Liability and Indemnity

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


Right To Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the terms and conditions in force at the time you place an order with us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).